Yes, you can. Please contact the eum. Customer Service Team immediately via email info@eumbrand.com. Please be advised that some orders may already be processed and shipped shortly after placement, so prompt notification is essential for any changes or cancellations.

Please contact our Customer Service Team as soon as possible by sending an email to info@eumbrand.com. We are able to make changes to delivery addresses as long as you contact us BEFORE your order is shipped out.

However, once the parcel has left our warehouse, it will be difficult to redirect it to a different address. As such, kindly double-check and confirm that the correct address has been entered before placing the order. Orders that are returned to us due to address errors and require reshipment to the intended recipient will incur an extra administrative fee.

If you have received an item that you did not order or if any items are missing from your order, please contact our Customer Service Team by sending an email to info@eumbrand.com. Include a photo of the items you have received, your name, order number, and details of the items you received incorrectly or did not receive at all.

If you have received an item that is faulty or defective (e.g., a broken pump), please send us an email at info@eumbrand.com with the details and attached photos. We will promptly assist you with a resolution.

A Pre-Order offers customers the opportunity to place an advance order for products that are currently difficult to stock in large quantities due to various factors such as inventory, distribution, and demand, or for newly released items from our store. When you place a pre-order, it typically takes approximately 10-16 business days from the time of order placement. Detailed shipping schedules will be emailed to you shortly after your order is placed.

However, please note that shipping may occasionally be delayed due to inventory availability or shipping conditions from our suppliers in Korea, so we appreciate your understanding in this regard. Additionally, during pre-order periods, certain products may come with additional benefits. Therefore, we encourage you to take advantage of these special perks while awaiting the arrival of new products.

If you have any further questions, please feel free to contact us anytime. We are always ready to assist you.

All parcels will be dispatched from our warehouse right after you place your order, generally. Please refer to our Shipping Policy for details.

It is expected to take around 10-16 business days from the time of receiving your order. Detailed shipping schedules will be emailed to you shortly after your order is placed.

However, please note that shipping may occasionally be delayed due to inventory availability or shipping conditions from our suppliers in Korea, so we appreciate your understanding in this regard. 

Regardless of whether you choose the standard or express delivery option, as soon as the order is completed, a request is sent to our suppliers in Korea, and the product typically arrives at our facility and is then shipped to the customer's address within approximately 10-16 days.

However, the duration may vary along your delivery option (standard or express) when shipping the product to the customer.

Yes, you can. If you would like to request Signature on Delivery Service, you can choose the option during checkout, which will incur an additional fee of AU$2.95.

Yes, we do. Please refer to our Shipping Policy for details regarding international shipping costs and delivery timeframes.

Customs taxes for all our items are already included. You do not need to pay for them.

For further information, please refer to our policy. If you need more details, feel free to contact us via email at info@eumbrand.com.

Here at eum.cosmetics, we have established partnerships with over 50 renowned Korean cosmetic brands and guarantee 100% authenticity. To ensure the safety of our customers, we conduct rigorous product inspections.

We provide products manufactured within the last year with a minimum of one year remaining until expiration. If you'd like to know the exact expiration date, please contact us via email or Instagram DM, and we'll respond promptly.

We strive to offer the most reasonable prices by collaborating with approximately 50 suppliers. Additionally, we operate our online store without the overhead costs of physical retail locations, allowing us to introduce a variety of Korean cosmetics to our customers while saving on expenses.